Privacy Policy

Last Updated: March 31, 2026

Foxtail Hand Tied Hair Extensions ("Foxtail," "we," "us," or "our") operates the website www.foxtailhandtied.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, place an order, create an account, or otherwise interact with us.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Site.

1. Information We Collect

Information You Provide Directly

Account & Profile Information: Name, email address, phone number, and password when you create an account or apply for a wholesale/stylist account.
Order Information: Billing address, shipping address, payment method details, and purchase history when you place an order.
Stylist Application Information: Professional credentials, cosmetology license information, salon details, and business information submitted during our stylist registration process.
Communications: Any information you provide when you contact us via email, phone, or our contact form, including customer support inquiries.
Reviews & Feedback: Product reviews, ratings, photos, and other content you submit through our review platform.
Loyalty Program Data: Points balances, reward redemptions, referral activity, and engagement data related to our loyalty and rewards program.

Information Collected Automatically

Device & Browser Information: IP address, browser type, operating system, device identifiers, and screen resolution.
Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and browsing behavior on our Site.
Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your experience, remember preferences, and analyze Site traffic. See Section 6 for more details.
Location Data: Approximate geographic location based on your IP address.

2. How We Use Your Information

We use the information we collect for the following purposes:

Process Orders: Fulfill purchases, process payments, arrange shipping, and send order confirmations and updates.
Manage Accounts: Create and maintain your customer or stylist account, verify wholesale eligibility, and manage stylist pricing tiers.
Customer Support: Respond to your inquiries, resolve issues, and provide assistance.
Marketing & Communications: Send promotional emails, product updates, loyalty program notifications, and other marketing communications (with your consent where required). You can opt out at any time.
Improve Our Services: Analyze usage patterns, conduct research, and improve our Site, products, and customer experience.
Loyalty & Rewards: Administer our loyalty program, track points, process reward redemptions, and manage referrals.
Security & Fraud Prevention: Detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
Legal Compliance: Comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties:

Service Providers: Companies that help us operate our business, including payment processors, shipping carriers, email marketing platforms, analytics providers, and our e-commerce platform (Shopify).
Reviews & Loyalty Platform: Our reviews and loyalty program provider (Yotpo) receives relevant data to manage product reviews, loyalty points, and rewards.
Payment Processors: Your payment information is processed securely by our payment processor. We do not store complete credit card numbers on our servers.
Shipping Partners: We share your name and shipping address with carriers to deliver your orders.
Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Account Data: Retained as long as your account is active. You may request account deletion at any time.
Order Data: Retained for a minimum of 7 years to comply with tax and accounting requirements.
Marketing Preferences: Retained until you opt out or request removal.

5. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain legal exceptions.
Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any email, or by contacting us directly.
Opt-Out of Sale/Sharing: We do not sell your personal information. If this changes, we will provide a clear opt-out mechanism.
Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided in Section 10.

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (we do not sell personal information). You also have the right not to be discriminated against for exercising your privacy rights. To submit a verifiable consumer request, please contact us at the information below.

Texas Residents (TDPSA)

If you are a Texas resident, you have similar rights under the Texas Data Privacy and Security Act, including the right to access, correct, delete, and obtain a copy of your personal data. You may also opt out of the processing of your personal data for targeted advertising. To exercise these rights, contact us using the information in Section 10.

6. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to:

Keep you logged in and remember your cart contents
Analyze Site traffic and usage patterns
Deliver relevant marketing content
Support our loyalty and rewards program

You can control cookies through your browser settings. Note that disabling certain cookies may affect Site functionality, including the checkout process.

Types of cookies we use:

Essential Cookies: Required for Site operation (cart, checkout, authentication).
Analytics Cookies: Help us understand how visitors interact with our Site.
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted to and from our Site
Secure payment processing through PCI-DSS compliant payment providers
Access controls limiting employee access to personal information on a need-to-know basis
Regular security monitoring of our systems

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

8. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

Foxtail Hand Tied Hair Extensions
Phone: (512) 653-2836
Email: foxtailhandtied@gmail.com
Website: www.foxtailhandtied.com/pages/contact-us

We will respond to your request within 30 days (or sooner if required by applicable law).